Starting January 1st, we will be changing over to a by-the-day calculation rather than a by-the-night calculation.

Boarding charges will start on the first day of boarding. Monday through Friday, check-out time will be during our 8 AM to 10 AM office hours to avoid another charge for that day. Pick-ups in the afternoons will of course be available, however, a charge for that day will be added.  Saturdays and Sundays will be full day’s charge no matter the pick-up time. Our office will still remain closed every Saturday.

With this new method, drop-off and pick-up times will be very important to us in how we schedule reservations. Morning or afternoon choice will be what we are scheduling around. Specific hour/time in those morning or afternoon office hours blocks will not be critical. We will ask you to choose morning or afternoon for your drop-off and pick-up times and will schedule other client’s reservations around the time of day you’ve picked. 

If you pick an afternoon drop-off time, please be aware that we may not have availability for a last-minute change to morning drop-off if the kennel is full. The same may apply for if you choose a morning pick-up, we may not have availability for a last-minute change to afternoon pick-up. Please review your confirmation emails for the times we have listed for your reservations so that you can make changes as soon as you need to. Also, if you’ve boarded with us in the last couple years, we highly suggest you create an account for our online reservation portal where you can view all the reservations you have booked with us, the details about those reservations, AND the vaccine information we have on file. Please visit this link HERE to create a login for that portal if you don’t already have one.

All drop-off and pick-up times are during our office hours:

Sunday - Thursday

8 - 10 AM & 3 - 5 PM.

Fridays

8 - 10 AM & 3 - 4 PM

The office is closed on all Saturdays.

Any medications or supplements must be brought in their original packaging/prescription bottles. Please DO NOT mix medications in with your pet's food before arriving. In case of an emergency, we need to know exactly what your pet is taking.

We take the health and safety of our boarders very seriously. Please review the following policy carefully and feel free to contact us with any questions.

A stay requires a veterinarian certificate indicating proof of current vaccinations for the following diseases:

Dogs:
Bordetella
Canine Influenza
Distemper / Parvo / Parainfluenza / Adenovirus combo
Rabies

Cats:
Feline Combo Vaccine
Rabies

All pet vaccines must be complete and up-to-date at least 7 days before expected arrival. This means that any boosters required after first time vaccination for canine influenza or bordetella must be complete as well. Initial vaccines without completed boosters do not satisfy our vaccine requirements. Young boarders must have completed all puppy vaccine series at least one week before arriving. This allows vaccines to be as effective as possible before your pet arrives.

CANINE INFLUENZA - We are aware that some vets are expriencing backorder/stocking issues with the canine influenza vaccine. We are in communication with the vets in our area and vaccine clinics. We are continuing to assess the sitiation as it develops. If your vet is out of stock, please give us a call right away to discuss the best course of action for your pet and our kennel based on your individual sitiation and current availibility of the vaccine in the area.

Boarding Reservations

Canceling boarding reservations less than 7 days before expected arrivals may be subject to 15% charge of the total reservation amount. Any cancellations made 48 hours or less from the date of drop-off or pick up (i.e. picking up several days early) may be subject to 100% or 3-nights worth of charges (whichever is less).

A valid credit card number must be given at the time of making your reservation. No charges or holds are put on said credit card when making your reservation unless you are booking over a holiday. Cancellation charges will be applied to this card unless otherwise specified.

Reservations booked over Memorial Day, Easter, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year’s will require a deposit in order to reserve a space for your pet. Holiday deposits are technically “NON-REFUNDABLE” however, If you cancel your reservation BEFORE the 7-day deadline, your deposit will convert to an account credit available for future visits. Direct refunds will not be made.

If you cancel LESS than 7 days before your scheduled check-in date, the 15% cancellation fee will be deducted from your deposit and the remainder will be placed on your account for use towards future reservations and services. If you cancel 48 hours or less before your scheduled check-in day, your deposit will be forfeited.

Grooming Appointments & Add-ons

Bath appointments must be canceled at least 1 day in advance. Baths canceled less than 1 day in advance will be charged a 25% fee.