Cancellation Policy Details
Boarding Reservations
Canceling less than 7 days before expected arrivals may be subject to 15% charge of the total reservation amount. Any cancellations made 48 hours or less from the date of drop-off or pick up (i.e. picking up several days early) may be subject to 100% or 3-days worth of charges (whichever is less). Cancellation fees are not charges on add-ons like extra play, treat balls, etc.
A valid credit card number must be given at the time of making your reservation. No charges or holds are put on said credit card when making your reservation unless you are booking around a major holiday. Cancellation charges will be applied to this card unless otherwise specified.
Holiday Deposits & Cancellations
Reservations booked around Memorial Day, Easter, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year’s will require a $50 deposit (per room) in order to reserve a space for your pet(s). Holiday deposits are NON-REFUNDABLE however, they will be applied to your charges for the reservation at check out. If you cancel your reservation BEFORE the 7-day deadline, your deposit will be forfeited.
If you cancel LESS than 7 days before your scheduled check-in date, a 15% cancellation fee will be due. Any amount owed beyond the $50 holiday deposit will be charged to the card on file. If you cancel 48 hours or less before your scheduled check-in day, a 100% or 3-day charge (whichever is less) cancellation fee will be due. Any amount owed beyond the $50 holiday deposit will be charged to the card on file.
Grooming Appointments / Add-ons
Bath appointments must be canceled at least 1 day in advance. Baths canceled less than 1 day in advance will be charged a 25% fee.